Billing

Skeleton Key has a single plan at US$1,500/month, billed monthly through Stripe. The Org Owner is the only person who can see and manage billing for their organization. Card details are entered through Stripe's hosted checkout and are not stored on Skeleton Key's servers.

The plan

The plan is called Skeleton Key Beta and costs US$1,500/month on a monthly recurring cycle. Billing is at the organization level: one org equals one subscription. If you belong to multiple orgs, each org has its own billing and is charged separately. Only the Org Owner can access the billing page under Organization Settings → Billing.

Your 30-day free trial

Every new org gets a 30-day free trial that starts the moment the org is created. No card is required to start. You get full platform access for the entire trial period.

On the billing page, the Owner sees a Trial status badge showing the days remaining and the trial end date. A reminder banner appears in the app 7 days before the trial ends so the Owner has time to add a payment method.

Adding a payment method

1. 01

   Go to the billing page

   Open Organization Settings → Billing.

2. 02

   Start the checkout flow

   Click Add Payment Method. You are redirected to Stripe Checkout, a hosted page served by Stripe.

3. 03

   Enter your card details

   Complete the form on the Stripe Checkout page. If your trial is still active, the card is recorded but you are not charged until the trial ends.

4. 04

   Return to Skeleton Key

   After Stripe confirms the card, you are returned to the billing page. The plan summary now shows the next billing date.

Billing cycle and invoices

Stripe charges the card automatically on the monthly anniversary of the subscription start date. The billing page shows the next billing date. Stripe sends an emailed invoice for every successful charge.

To download past invoices or update your card, click Manage Billing on the billing page. This opens the Stripe Customer Portal in a new tab, where you can view invoice history, download PDFs, and change your payment method.

When payment fails

If Stripe cannot charge the card (expired card, insufficient funds, or other decline), the org enters a 7-day grace period with full access while Stripe retries. Stripe Smart Retry attempts the charge up to 8 times across approximately two weeks. During this period, the Owner receives emails from Stripe with a hosted link to update the card.

Three outcomes are possible:

• Update the card during the grace period — billing resumes and full access continues.
• Grace period ends without payment — the org drops to read-only access. Everyone in the org can view existing brands and outputs but cannot run agents, create brands, or change anything.
• All retries fail — the subscription is canceled and access becomes read-only. The Owner can reactivate from the billing page.

What read-only access means

Read-only mode keeps your data intact. Every person in the org retains their roles and brand assignments. They can read existing outputs, browse brands, view past media plans, and look at version history. For basic hygiene, members can revoke team codes and Admins can edit member roles.

What they cannot do: run, refine, or regenerate any workflow; create brands or campaigns; generate media plans; edit outputs; invite new members; or generate new team codes. The Owner always retains access to the billing page to resolve the lapse.

Canceling

The Owner cancels through the Stripe Customer Portal: click Manage Billing on the billing page, then choose Cancel Subscription. Cancellation takes effect at the end of the current billing period. Full access continues until that date. After the period ends, the org drops to read-only. The Owner can reactivate at any time by adding a payment method from the billing page.