Members & invites
Email invites and team codes.
There are two ways to add someone to an org: send an email invitation or share a team code. Both are restricted to Admins and Owners. Once members are in, Admins can change their org role, manage brand access, and remove them.
Before you start: Admins and Owners can perform every action on this page. Members and Guests can view the team list but cannot invite, change roles, or remove anyone. These controls are under Organization Settings → Members.
Invite someone by email
- 01
Open the invite form
Go to Organization Settings → Members and click Invite Member.
- 02
Enter the email address and choose an org role
Type the recipient's email address, then select the org role you want to assign: Admin, Member, or Guest.
- 03
Set brand access (Member and Guest only)
For Member: a brand picker appears with no brands selected by default. Check the brands you want to grant, then set the per-brand role (Admin, Standard, or Viewer) for each selected brand. Use Select All to grant every brand at once.
For Guest: the same picker appears with the per-brand role locked to Viewer. You choose which brands to grant access to.
For Admin: a banner confirms Admins have access to all brands. No picker appears.
See Brand permissions for what each brand role allows.
- 04
Send the invitation
Click Send Invite. The recipient receives an email with a link to accept.
- 05
Track or cancel the invitation
The invitation appears under the Pending Invitations tab and expires after 7 days. To cancel it before the recipient accepts, click Cancel from that tab.
Email address is locked at signup
When the recipient clicks the link, they are prompted to sign up (if new) or log in (if existing). The signup email is locked to the invited address. They cannot claim the invitation with a different email.
Generate a team code
- 01
Open the Team Codes tab
Go to Organization Settings → Members and click the Team Codes tab.
- 02
Create a new code
Click Generate Code. Choose the org role (Admin, Member, or Guest) and an expiry: 1 day, 7 days, 30 days, or never.
- 03
Set brand access (Member and Guest only)
For Member: choose which brands to grant and set the per-brand role (Admin, Standard, or Viewer) for each.
For Guest: choose which brands to grant. The per-brand role is locked to Viewer.
For Admin: no picker. Admins have access to all brands by default.
- 04
Save and share the code
Click Save. The code appears in the format
SK-XXXXXX. Copy it and share it via Slack, email, or any other channel. The same code can be redeemed by multiple people; the Team Codes tab tracks the use count. - 05
Revoke or delete a code when done
Find the code in the Team Codes tab and click Revoke to deactivate it while preserving the audit trail. Once inactive (revoked, expired, or fully used), you can permanently remove it with Delete.
When to use a team code vs. an email invite
Team codes are reusable and don't require knowing each recipient's email. Distribute one code to a group and everyone who redeems it gets the same role and brand access. Email invitations are one-to-one, expire after 7 days, and lock signup to a specific address. Use invites for named individuals; use team codes when adding a group or sharing without a fixed recipient list.
Manage existing members
From the Members tab, you can change a member's org role or remove them from the org.
Change org role: Use the role dropdown next to a person's name to switch them between Admin, Member, and Guest. The change takes effect immediately. You cannot change the Owner role from this control, and you cannot change your own role.
Remove a member: Click the trash icon next to a person. They lose org membership and all brand access immediately. You cannot remove yourself or the Owner.
Brand access stays separate: Changing someone's org role does not update their brand-level assignments. Demoting an Admin to Member keeps their explicit brand access intact but removes org-derived Admin access on every brand. Demoting a Member to Guest downgrades all their brand roles to Viewer. See Organizations & roles and Brand permissions for how the two layers interact.
Last updated: 2026-04-27